1. Acceptance of these terms
These terms and conditions ("Terms") apply to the use of the website glytphiue.com operated by Ningbo Songhang Plastic Products Co., Ltd. ("we", "us", "Seller") and to quotations, samples and supply of goods we provide to business customers ("you", "Buyer"). By submitting an inquiry, requesting a quotation, approving a sample or placing an order you accept these Terms. Where an individual purchase order, proforma invoice or contract signed by both parties conflicts with these Terms, the signed document prevails.
2. The website and product information
- The website is provided for information about our manufacturing capability. Product photos, colour charts, dimensions and capacity figures are indicative; shades of injection-moulded plastic vary with material batch, colour masterbatch and screen-printing process.
- Specifications of custom products are fixed only by the approved sample / approved drawing confirmed in writing by the Buyer.
- We may update the website content, product range and technical data at any time without notice.
- You may store, print and share pages of this website for your own purchasing decisions, but you may not republish, scrape systematically, or use our texts and photographs in your own marketing without our prior written permission.
2.1 Trademarks and customer artwork
All logos, brand names, artwork and shapes supplied by the Buyer remain the Buyer's (or its licensor's) property. The Buyer warrants that it owns or is authorised to use every trademark, logo and design it sends us, and it accepts responsibility for any infringement claim arising from production of goods made to the Buyer's instructions. We may ask for a written brand authorisation letter before producing items bearing third-party marks, and we will not knowingly manufacture counterfeit goods.
3. Quotations, prices and taxes
- Quotations (including prices shown in inquiry replies) are indicative, non-binding offers and are valid 30 days from the date issued unless stated otherwise.
- Prices are quoted per 1,000 pieces or per piece, in USD or CNY, and are based on the quantity, colour count, printing method, material, packaging and delivery term stated in the quotation. Changing any of these may change the price.
- Unless expressly included, prices exclude mould / tooling charges, sample charges, export packaging, freight, insurance, customs duties, VAT/GST and any import charges at destination.
- If raw-material (e.g. PP, ABS, PVC, masterbatch) market prices move more than 10% before production, we may re-quote the affected order; you may then cancel the unproduced part of that order without penalty.
4. Samples, moulds and tooling
| Item | Standard practice |
|---|---|
| Stock samples | Existing items can be sent for evaluation; freight collect or sample cost charged, refundable against the first mass-production order when agreed in writing. |
| Prototype / colour sample | Sample fee and lead time quoted case by case. Mass production starts only after the Buyer signs or writes confirmation of the approved sample. |
| Custom mould | Mould cost is paid before mould making (typically 50% deposit, balance before mould trial, unless otherwise agreed). Mould lifetime, steel type and cavity number are stated in the quotation. |
| Mould ownership | When the Buyer has paid the mould fee in full, the mould is owned by the Buyer for the production of its products. We keep it in our workshop for free for 12 months after the last order; afterwards a storage fee may apply, and we may, after written notice and 90 days, modify or scrap an idle mould. The mould may be shipped to a third party at the Buyer's cost, provided all outstanding invoices are settled. |
| Mould warranty | Workmanship of the mould is guaranteed for 12 months against defects arising from normal production use; wear parts, damage caused by the Buyer's press/machine or by abrasive materials are excluded. |
5. Orders, minimum quantity and lead time
- An order becomes binding only when we confirm it in writing (order confirmation or proforma invoice). Please check the confirmation and notify us of any discrepancy within 3 working days.
- Minimum order quantity (MOQ) per item / per colour is stated in the quotation; smaller trial orders may be accepted at a higher unit price or with a set-up charge.
- Lead time is counted from the later of (a) confirmation of the order, (b) receipt of the deposit, and (c) approval of the sample or artwork, and is a reasonable estimate, not a strict condition, unless "time is of the essence" is agreed in writing.
- Overrun/underrun of up to ±5% of the ordered quantity is accepted in mass production of moulded parts; invoicing follows the shipped quantity.
- Cancellation: an order may be cancelled free of charge before material purchasing or mould making starts. After that, work already performed, materials bought and mould costs already incurred are payable.
6. Payment
- Standard terms: 30% T/T deposit, 70% balance before shipment (or against copy of Bill of Lading for long-term customers). L/C at sight may be agreed for large orders. Payment is due in the currency of the invoice.
- Bank charges of the remitting bank are for the Buyer's account. Goods are reserved until the deposit clears.
- Late payment: undisputed overdue amounts may carry interest at 1% per month, and we may suspend production or delivery of other open orders after written notice.
- Amounts are not deductible against quality complaints unless the complaint is accepted in writing.
7. Delivery, shipping and title
- Delivery terms follow Incoterms 2020 as stated on the invoice (EXW Ningbo / FOB Ningbo / CIF etc.). Risk and title pass in accordance with the agreed Incoterm, and always before payment is completed if the goods remain unpaid.
- The Buyer is responsible for import licences, customs clearance, product registration and conformity requirements in the destination country, unless we expressly agree otherwise.
- Shipping marks, pallet requirements and carton labelling must be notified at least 7 days before shipment.
- For orders we ship on the Buyer's behalf, freight forwarder bookings and delays caused by the carrier, port congestion or customs are outside our control.
8. Inspection and quality claims
- Check quantity and appearance on arrival. Claims for shortage or visible damage must be notified in writing within 7 days of arrival (with photos, packing list, and, for transport damage, a note on the delivery receipt), otherwise the shipment is deemed accepted in apparent condition.
- Hidden defects must be notified within 30 days of discovery and, in any event, within 6 months of shipment, with reasonable evidence (photos, batch numbers, and, if requested, samples returned at the Buyer's cost).
- Accepted complaints are remedied, at our option, by replacement of the defective goods, credit note, or repair — this is the Buyer's exclusive remedy for quality issues.
- Normal wear, misuse, exposure to solvents/UV beyond specification, modifications, or printing damage caused by the Buyer's artwork files are not defects.
9. Compliance
You confirm that the products will be used for lawful purposes and resold or imported in compliance with the laws of the destination country (including chemical, children's safety, labelling and waste rules). Both parties will comply with applicable export-control and sanctions regulations and with anti-bribery laws; we do not accept orders from restricted parties or for restricted end uses. Statements about material compliance (e.g. REACH, RoHS, phthalate-free) are given on request for the specific material and supplier batch we used, and are limited to that batch.
10. Warranties and disclaimer
We warrant that goods supplied will conform to the approved sample and to the written specification, and are free from material defects in material and workmanship. The website and all information on it are provided "as is" without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free availability. Availability of stock items, raw materials and production slots is not guaranteed.
11. Limitation of liability
- Our total liability arising out of one order (in contract, tort, product liability or otherwise) is limited to the invoice value of the goods or services affected by the claim.
- We are not liable for loss of profit, loss of sales or contracts, loss of business opportunity, reputational damage, costs of recall or re-work of finished goods assembled by others, or any indirect/consequential loss, even if advised of the possibility.
- Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud or wilful misconduct, or any liability that cannot be limited by law.
- Claims must be brought within 12 months of the date on which the goods were shipped (or should have been shipped).
12. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including earthquakes, typhoon, flood, fire, epidemic and quarantine or control measures, war, strikes, port or airport closure, government orders, power cuts, restrictions on factory operation, inability to obtain raw materials, electricity, mould steel or transport at reasonable cost, and cyber-attacks. The affected party shall notify the other promptly and use reasonable endeavours to mitigate; if the event lasts more than 60 days, either party may cancel the affected part of the order against return of any prepaid amount for goods not yet produced.
13. Confidentiality
Each party keeps the other's commercial information (drawings, prices, customer lists, artwork, business volumes) confidential and uses it only for the purpose of the cooperation, for at least 3 years. A written NDA prevails if one is signed. We may refer to the existence (not the details) of an order in our marketing if you do not object in writing.
14. Assignment and sub-contracting
We may sub-contract part of the work (e.g. mould making, plating, printing) while remaining responsible for the delivered goods. Neither party may assign the agreement without the other's written consent, except to a successor of substantially all its business.
15. Notices
Notices are valid when sent by e-mail to info@glytphiue.com (us) or to the e-mail address given in the order (you), and are deemed received on the next working day. Messages sent through the website inquiry form are acknowledged by our sales team by e-mail or phone.
16. Governing law and dispute resolution
These Terms and every order are governed by the laws of the People's Republic of China, excluding the conflict-of-law rules; the CISG applies to international sales unless the signed contract excludes it. The parties will first try to settle a dispute by friendly negotiation for 30 days; failing that, the dispute is submitted to the people's court having jurisdiction in Ningbo, Zhejiang, China, or — if both parties agree in writing — to arbitration in Ningbo. In case of a language conflict, the English text prevails for cross-border transactions and the Chinese text prevails for transactions within China. The invalidity of one clause does not affect the remainder.
17. Changes to these Terms
We may revise these Terms; the version published on this page at the time we confirm the order applies. Changes do not affect orders already confirmed.
18. Contact
Ningbo Songhang Plastic Products Co., Ltd. — 宁波松航塑料制品有限公司
Address: 3F, Office Center, No.28 Yinfu Road, Danxi Street, Xiangshan County, Ningbo, Zhejiang 315700, China
E-mail: info@glytphiue.com · Tel: +86 180 5829 3383
See also our Privacy Policy.